Yesterday we received a smart card from Virgin media which we have to put into our box, replacing the one that is already there. Unfortunately, blindness and a bottle of wine meant that the card got put in the shredder by one of us, and it wasn’t me!
So we set about ringing Virgin media. After sitting through the spiel about how we could get money if we recommended them to a friend, then being put through to Broadband, despite the fact that we’d asked about a TV card, we eventually spoke to a guy who clearly wasn’t listening as he kept on about how he was re-activating our card and we could try again in 20 minutes. He’s obviously never seen a card after its been through a shredder! He didn’t even wait to hear the explanation again but put the phone down.
So tomorrow, when the department opens, we’ll be following the options on the phone to get to the section where you ring if you are thinking of leving. its a much better section to speak to as it is a proper customer services department, rather than a call centre abroad.
Not happy with the fact that our audio description has already been de-activated. Thinking of recommending Virgin media? Definitely not right now!