Virgin Media – A Saga emerging

Yesterday we received a smart card from Virgin media which we have to put into our box, replacing the one that is already there. Unfortunately, blindness and a bottle of wine meant that the card got put in the shredder by one of us, and it wasn’t me!

So we set about ringing Virgin media. After sitting through the spiel about how we could get money if we recommended them to a friend, then being put through to Broadband, despite the fact that we’d asked about a TV card, we eventually spoke to a guy who clearly wasn’t listening as he kept on about how he was re-activating our card and we could try again in 20 minutes. He’s obviously never seen a card after its been through a shredder! He didn’t even wait to hear the explanation again but put the phone down.

So tomorrow, when the department opens, we’ll be following the options on the phone to get to the section where you ring if you are thinking of leving. its a much better section to speak to as it is a proper customer services department, rather than a call centre abroad.

Not happy with the fact that our audio description has already been de-activated. Thinking of recommending Virgin media? Definitely not right now!


About Mel Griffiths

I live and work in Nottingham, England and am blind. This blog is often centred around things that happen to me because of being blind. This is my space to write and sometimes people will disagree with what I write, but its the one place I have in which to be frank and honest. I also like to reflect on the funnier side of life from time to time.
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One Response to Virgin Media – A Saga emerging

  1. fleurette67 says:

    Rant justified
    Hi Mel! You’re right to rant about the total lack of help you got from Virgin Media after you accidentally shredded your new smart card. The man was either not listening of not understanding, or just plain stupid, saying you could reactivate the card when it’s no longer intact! It’s up to you whether you give up on Virgin Media or not, but if you stick with them, I hope they’ll soon give you a replacement smart card.

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