Having written and complained in detail about this station last year, I’m pleased to see that nothing has changed and they’re still as unhelpful as ever!
No assistance was forthcoming for us on Monday. There were two of us and between us we managed to sort ourselves out and get on the right train. I wonder how they think less able or less confident blind people would manage. I’ve heard of blind people missing their trains because assistance hasn’t turned up, I wonder if they care.