Come on guys, you didn’t expect my happy positive entries to keep on coming?
I received in the post last week my replacement credit card from Egg. the current one runs out at the end of February. On Saturday I contacted Egg via their secure messaging service to ask them to provide me with the three digit security code on the back of the credit card as the scanner wouldn’t scan it.
It has taken them until today to reply. They are very sorry but they cannot provide me with the number. They do however, have a suggestion. guess what … I should find someone I trust and ask them to read it to me. If I wish to complain, I should respond to the message.
This is my reply:
I regret to say that I find your reply wholly unsatisfactory. I was always of the belief that the reason for having this three digit security code was to keep the card as secure as possible. this code should only be known by the card holder.
Your company are telling me to breach this security by asking someone to read this information to me. I live alone so would have to entrust a neighbour or work colleague with my card, thus potentially giving someone full access to it.
I would indeed like to register this as a formal complaint. I would respectfully suggest that the relevant personnel within your company familiarise themselves with the Disability Discrimination Act 1995. I believe that I, as a disabled person am being provided with a lesser service from your company due to my disability.
In the meantime I remain unable to use my credit card.
I suspect I’m not going to get very far with this one but I feel very strongly about this constantly being asked to get people to read things, as I have written about before in these pages.