This time to the Body Shop Online. The text of which is fairly self-explanatory.
I am writing about an on-going problem which I have experienced with your web
site for some time now. I am a blind person and rely on screen reader
technology to use the Internet. Your site is very easy to use, apart from a
The example I have quoted to Body Shop staff in previous correspondence is the
ordering of Honey Conditioner. I am able to search for this product, select it
and arrive at the page where there are three different sizes to choose from.
Each size has a corresponding ‘add to basket’ link. However, when I select
this link, although the page refreshes, nothing appears in the basket.
If I attempt to order a product which does not have different size choices I
can add it to the basket easily. I therefore feel that the links on the honey
conditioner page could probably be changed easily.
I have asked several other users of screen readers to test this and no one I
know has been able to add this item to their basket.
I would be very grateful it this Email could be passed to a manager to be
addressed. When I tried to point this out to Body Shop staff previously, I was
told there was nothing that could be done and that I should use the telephone
This I believe is discrimination on the grounds of my disability. If I phone
the ordering service, I incur extra cost.
I would therefore like to ask how the Body Shop intends to address this as I
feel that their previous suggestion does not constitute reasonable adjustment
under the Disability Discrimination Act.
I look forward to hearing from you by Email at the earliest possible
opportunity and of course, if I can be of any assistance in trying to rectify
this matter, I would be only too pleased for you to contact me.