As a result of reading posts on the BBC Ouch message board, I was prompted to write my own shopping experience of last weekend. If I get any responses, they can be read at http://www.bbc.co.uk/dna/mbouch/F2322273?thread=5580090
Here is my post to the board
Another Slant on Shopping Inaccessibility
I feel liberated!
As a blind person, when going to shops, I am entirely dependent on help from shop assistants if I am going alone. This can sometimes be fantastic, or equally
it can be a disaster.
This weekend I went to Sainsbury’s and bought a few things, including some ham and some white burger buns. At the deli I specifically asked if I could
have ham without fat which normally works.
When I opened the buns, I discovered that they were brown with seeds in. OK, so I ate them, putting this down to a mistake which often happens. The following
day I opened the ham and ate some, onlyto be confronted by a big strip of fat.
As this happened twice during the same weekend, I decided to go to the shop and talk to someone.
Off I went with ham in bag, and fortunately, the receipt. I spoke to the customer services manager at the store, explaining that, as a blind person, I
don’t know what I’ve bought till I’ve opened it, by which time its too late to take it back. Had I been able to see these items I probably would have chosen
not to buy them.
I got my money back, even for the buns. They were very understanding.