Shopping Inaccessibility

As a result of reading posts on the BBC Ouch message board, I was prompted to write my own shopping experience of last weekend. If I get any responses, they can be read at

Here is my post to the board

Another Slant on Shopping Inaccessibility

I feel liberated!

As a blind person, when going to shops, I am entirely dependent on help from shop assistants if I am going alone. This can sometimes be fantastic, or equally
it can be a disaster.

This weekend I went to Sainsbury’s and bought a few things, including some ham and some white burger buns. At the deli I specifically asked if I could
have ham without fat which normally works.

When I opened the buns, I discovered that they were brown with seeds in. OK, so I ate them, putting this down to a mistake which often happens. The following
day I opened the ham and ate some, onlyto be confronted by a big strip of fat.

As this happened twice during the same weekend, I decided to go to the shop and talk to someone.

Off I went with ham in bag, and fortunately, the receipt. I spoke to the customer services manager at the store, explaining that, as a blind person, I
don’t know what I’ve bought till I’ve opened it, by which time its too late to take it back. Had I been able to see these items I probably would have chosen
not to buy them.

I got my money back, even for the buns. They were very understanding.


About Mel Griffiths

I live and work in Nottingham, England and am blind. This blog is often centred around things that happen to me because of being blind. This is my space to write and sometimes people will disagree with what I write, but its the one place I have in which to be frank and honest. I also like to reflect on the funnier side of life from time to time.
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